How Drop-Off Works

1. Upon arrival, check-in with our volunteer at the table by the front door.  You may bring one load of items in with you at this time.

2. A volunteer will check you in & give you pre-sale passes.  Hang onto these passes as they will NOT be replaced if they are lost. 

3. If you have any video games, please give them to the check-in volunteer at this time.  For security purposes, they will be marked and kept in a separate container behind our check-out counter.

4. You will then be directed to the next available inspector who will review your consigned items.  If an inspector is not available right away, then you may be asked to wait a few minutes.  We do the best we can to move everyone along quickly. 

5. You will then go to table staffed by a volunteer who will inspect:
   • Clothes for any stains, tears, holes, excessive wear, excessive smells, etc.
   • Toys and other equipment for missing pieces, old items that are not acceptable, proper packaging.  All items must be in working condition WITH BATTERIES!!
   • We reserve the right to reject any items during the check-in process.  Additional items may be pulled over the sale weekend.
   • It is IMPERATIVE that consignors pre-screen their items and check for any recalled items.
6. Large items (baby equipment, ride ons, large activity toys) will receive a large item tag upon check-in.  Please inform your inspector of any of these items, you will need to fill in a large claim ticket for each of these items during check-in.

7. Once inspection is complete, you then need to deliver your items to the sales floor according to categories.  There will be signs with the various categories to help you locate the right place for your items.  Volunteers will also be available to help direct you to where items belong.  If you are unsure, please ask!  It is the consignors responsibility to place items in the appropriate space, we do move things around throughout the weekend, but please understand that if you place your girls 4t items in the girls 3mos section, they will most likely remain there throughout the weekend and they won’t sell!!  So it is to your benefit to take the time to make sure they are placed properly on the sale floor!  J

8. Once all items have been placed on the sale floor, you can be on your way!

9. Please be aware that we do have a limited number of rolling bins & clothing racks on wheels for your use to help transport items fro your car to the sale floor.

10. We do recommend that all consignors schedule a check-in appointment, but if you have over 100 items, it is required.  To schedule an appointment, simply log into your account and click “Check-In” from the blue bar at the top of the page!

11. When scheduling a time to drop off items, keep in mind that we are busiest at the opening of drop-off on Thursday morning/afternoon and also in the evenings before we close.  If you can schedule an off time it will be to your benefit since we will have more volunteers on the sale floor able to help you with the process!  J

Tips for a smooth drop-off:

• If you have lots of items -leave the kids at home unless they are of the age and temperament to help.
• Please allot 30 minutes for screening and delivering to the floor; if you have more than 100 items, it may take longer
• Pre-sort:
  • Clothing separately by size and gender  
  • Shoes by size and gender
  • Whole and half sizes can be grouped together – (e.g. 7 and 7 ½ can go together
  • Outerwear (if Fall/Winter sale) will be placed on racks separate from other clothing items
  • Socks, Accessories, by gender
  • Costumes
• In addition, it will be helpful to come with following items grouped together when you bring them in
  • Books by category: board books, early reader, parenting, adult
  • Infant toys
  • Toys
  • Games
  • Puzzles
  • Crafts
  • Educational items
  • Feeding
  • Bedding
  • Ride-on toys
  • Household items
  • Sports equipment

Pick-up

*Our pick-up process has been modified starting in Spring 2012. 

Please note that this is a new process so some of these procedures listed below may be modified based as needed…

How pick-up works:

1. Consignors will need to have bins, boxes, etc. available to gather items.  Our limited number of bins and clothing racks on wheels may only be used to help you transport items to your car.  You are welcome to bring a wagons or hand trucks.     

2. Beginning this Spring, the final sales through Sunday will be uploaded into MyCM prior to pick-up, so you will have a true list of items to look for on the sale floor.  Please bring a copy of this list with you or you may also access it from a smart phone.  We will NOT be able to print settlement reports onsite.

3. Consignors will need to find their items on the sale floor.  It is recommended that consignors look throughout the sale floor for their items.  With thousands of customers touching items over the weekend, they are often moved around.  We do the best we can to recover them to the proper place, but it is not possible to catch everything.

4. Once your items are collected, you take them to a table staffed by a volunteer who will check to make sure you’re only collecting your own items.

5. Once approved, you may then collect your commission check!!  Yes, our goal for Spring 2012 is to have check available at pick-up!! 

Tips for a smooth pick-up:

• Before you come in, print out a list of all unsold items from your inventory to help you keep track and to remind you what you’re looking for.  You may also access this list on a smart phone.
• If you have a lot of items, sort your list by type of item
• If you can’t find an item:
  • Look everywhere!!  Items are moved constantly throughout the weekend.  With thousands of customers touching items over the weekend, they are often moved around.  We do the best we can to recover them to the proper place, but it is not possible to catch everything.
  • For clothes, look in racks of adjacent sizes
  • With thousands of items inventoried over the weekend, there is a small risk in loosing an item in your inventory.  If you are still unable to recover an item, please see our event manager to complete a missing item form.  We will do the best we can to try and recover the item, but please remember that we do not guarantee an item if it goes missing.